UX Audit
Eliminate confusion, improve conversion and retention.
- Improve conversion by 36%
- Reduce churn by 71%
- 15% less customer support tickets
- Adaptable to apps, SaaS or websites
Is our UX audit a good fit for you?
Sounds great, but how do you know if you need a UX audit? If you are experiencing any of the following issues, it might be time to consider one.
Your users aren't spending time on your page
Users aren't interacting and spend less time than you would expect on your page or app.
Your visitors are not making a purchase
You are spending money on customer acquisition that brings new users to the website or app, but they are not converting into paying customers.
Your customer support channels are always busy
If your customer support team is working at the limit of their capacity, it probably means your users are confused, and are facing obstacles while navigating your product.
Your metrics are underperforming
Several of your key metrics are underwhelming, and you are not certain why this is happening.
Success stories from our pleased customers:
Further held several workshops with us, the aim of which was to map our current products and to define and coordinate our goals. (...) They found the right solutions in a short time, keeping in mind customer needs. In the process, it became clear that they have serious expertise in digital product development and digital transformation projects.
Ferenc FODOR, Menedzser Praxis
What will you get?
Customer feedback
We will gather and structure feedback through customer interviews and usability tests.
Revised user journey
Based on the customer feedback, we will create an adjusted user journey map.
Improved navigation
Usability tests and techniques such as card sorting will help us provide an amended information architecture plan.
Action plan
At the end of the process you will get a report with identified issues, opportunities and actionable insights.
The UX audit process
Groundwork
We start by getting to know your product, your goals, your team and, most importantly, your customers. We create user personas, prepare interview questions and schedule the interviews. During this time we also set up analytics tools on your product so they start gathering valuable data.
Analysis
We conduct user interviews and usability tests with customers to gather qualitative data. Meanwhile, we are also looking at the metrics provided by the different analytics tools for quantitative data that support these findings. Our UI team will also look at you product to identify design issues, inconsistencies and anti-patterns.
Reporting
We structure all our findings, identify opportunities for improvement and offer a ready-to use action plan that you can start implementing right away.
Don't lose any more customers!
Improve your product today to convert more and retain your customers.
Download a sample UX audit
F.A.Q.
How much does a UX audit cost and what's included?
A comprehensive UX audit is now only €990, and includes competitor and trend analysis, customer interviews, heuristic evaluation and recommendations for usability improvements.
Can I integrate UX audits into my ongoing project cycle?
Absolutely! The aim of a UX audit is to put you on a path of continuous improvements.
Beyond UX audits, can you help us with UX research and UI design?
Yes! Our services extend beyond UX audits and include product strategy, user research, UX, UI design and software development. Please note that these additional services are offered at different rates.
Do you offer refunds?
You have 7-day money-back guarantee. If you find that the insights from our audit don't offer relevant or actionable improvements for your product, we provide a full refund of the price you paid.
Ready to start?
Get an audit for your app, SaaS or website today!
Let's start something together!
Do you have an idea, project or partnership proposal?
We're always willing and ready to listen to any request. So, if you like our work and you want to discuss, just grab your phone or keyboard and contact us.